Services and Information Index

Find a Service  
Police
Fire
Parks and Recreation
Human Resources
Water & Sewer Utility
 Service and Information
 Facilities Damage/Problems
 To report sightings of vandalism, leaks, unusual circumstances, or situations involving water and sewer facilities including water towers, fire hydrants, well field pump houses, City wells, pump stations, lift stations, or overhead storage tanks call 378-6824. After business hours call 378-3019.
 Fire Hydrant
 To report a problem with a fire hydrant such as a leak, adjustment, break, or accident, contact Water Distribution at 378-6824. After business hours call 378-3019.
 Inadequate Water
 Contact Water Distribution at 378-6828. After business hours call 378-3019.
 Leak in Valve Box
 Contact Water Distribution at 378-6828. After business hours call 378-3019.
 Manhole
 To report a problem associated with a manhole including overflows, uncovered manholes, or broken or loose manhole covers contact Wastewater Collection at 378-6827. After business hours call 378-3019.
 Odor Complaint
 To report odors believed to be associated with the City's sewer system, contact Wastewater Collection at 378-6827. After business hours call 378-3019.
 Sewer Main Breaks
 To report a sewer main break contact the Wastewater Collection Department at 378-6827.
 Sewer Main Depths, Size and Locations
 Contact Wastewater Collection at 378-6827 or Director of Utilities at 378-6028.
 Sewer Problems, Inside
 When a sewer problem arises within the home or business and the cause or location of the problem cannot be located, such as a sewer backup, contact Wastewater Collection at 378-6827. After business hours call 378-3019 prior to calling a plumber.
 Sewer Problems, Outside
 When a sewer problem arises on public or private property contact Wastewater Collection at 378-6827. After business hours call 378-3019.
 Sewer Service
 Where a tap exists:
1. To initiate a sewer tap and pay fee, see Utility Billing, City Hall, Room 102. Call 378-3030 for assistance.
2. Where a tap does not exist: Contact the Director of Utilities Office, City Hall, Room 101. Call 378-6028 for assistance.
 Sewer Tap Construction/Installation
 For information on the status of sewer taps to be constructed, or to be informed of where a tap is to be installed contact Wastewater Collection at 378-6827.
 Sewer Tap Locations
 To have an existing sewer tap located, contact Wastewater Collection at 378-6827. After business hours call 378-3019. To review a map of sewer tap locations contact the Director of Utilities Office at 378-6028.
 Tap Locations
 For locations of taps in water and sewer mains contact the Director of Utilities Office at 378-6024.
 Water and Sewer Maps
 To view maps or have copies made contact the Director of Utilities Office at 378-6027.
 Water Main Breaks
 Contact Water Distribution at 378-6826. After business hours call 378-3019.
 Water Main Depths, Size and Locations
 Contact Water Distribution at 378-6828 or the Director of Utilities Office at 378-6028.
 Water Main Valve Box
 To report a missing, damaged, or necessary adjustment for a valve box contact Water Distribution at 378-6824. After business hours call 378-3019.
 Water Meter Box
 To report damage, need for adjustment, leak in box, or missing lids of a water meter box contact Water Distribution at 378-6824. After business hours call 378-3019.
 Water Meter Leaks
 Contact Water Distnbution at 378-6824. After business hours call 378-3019.
 Water Pressure
 To report a water pressure problem, contact Water Distribution at 378-6824. After business hours call 378-3019.
 Water Quality
 For information on water quality throughout the City's system contact Osage Treatment Plant at 378-3019.
 Water/Sewer Emergencies
 To report an emergency related to the water or sewer system call 378-3035. After business hours call 378-3019.
 Water Supply
 For information on the City's current water supply contact Osage Treatment Plant at 378-3019. For Information on future capacity, plans, supply or historical data, contact the Director of Utilities Office at 378-4266.
 Water Service Tap
 Tap already exists. Meter may or may not be there:
1. To obtain water service and pay the fee, see Utility Billing, Room 102. Call 378-3030 for assistance.
2. No tap exists: Contact the Director of Utilities Office, Room 101. Call 378-6028 for assistance.
 Water Tap Construction/Installation
 For information on the status of water taps to be constructed or to be informed of where a tap is to be installed. Contact Water Distribution at 378-6824.
 Water Tap Locations
 To have an existing water tap located contact Water Distribution at 378-6824. After business hours call 378-3019. To review a map of water tap locations contact the Director of Utilities Office at 378-6028.
 Water Treatment Plant
 Contact Osage Treatment Plant at 378-3019.
 Water/Wastewater Analysis
 For testing of City water or information on chemical and bacterial analysis of the City's water or wastewater, or water samples collected in a private or other system, contact the City Environmental Laboratory at 342-1524.
 Water/Wastewater Main Extensions or Improvements
 Engineering design for main extension, replacement or rehabilitation; customer information for utility maps and development review are performed by the Director of Utilities office; inquiries or questions please phone 378-4266.
 Water/Wastewater Fees
 For new service from a public main - tap fees and frontage charges apply; cost for abandonment of existing tap(s) or renewal is coordinated in the Director of Utilities office at 378-6028.
 Water/Wastewater System
 For inquiries about the City of Amarillo's Water and Wastewater System contact the Director of Utilities Office at 378-6028.
 Water/Wastewater Service/Design
 Engineering design for extensions, subdivisions development/planning, etc. are performed by the engineering section of the Director of Utilities Office at 378-3035.
 Water/Wastewater Service, Determination, and Collection of Fee
 For extension of existing service or new service for water and wastewater, frontage fees are determine and collected in Director of Utilities Office at 378-6028.
Public Works
Community Services
Public and Staff Services
Finance
General Government
Information Services
Risk Management