| Police |
| Fire |
| Parks and Recreation |
| Human Resources |
| Water & Sewer Utility |
| Public Works |
| Community Services |
| Planning |
| | Service and Information |
| | Annexation |
| | For information about increasing the size of the
municipal corporate limits call the Planning Department at 378-4223. |
| | Census Information |
| | For census tract location, or for population, housing, income characteristics and other information provided by the U.S. Census Bureau for Potter and Randall Counties and the City of Amarillo, call the Planning Department at 378-6289. For other counties in the Texas Panhandle contact the Panhandle Regional Planning Commission (PRPC) at 372-3381. |
| | Center City Revitalization |
| | For information regarding Amarillo's downtown revitalization program call Center City, Inc. at
373-7800.
|
| | City Limits |
| | For information on existing City size or location of City boundaries call the Planning Department at 378-6287. |
| | City Property Book |
| | For information on City-owned land and/or
facilities call the Planning Department at 378-6287.
|
| | Dedicating Land |
| | To obtain information on the process and regulations regarding dedicating land for public use, right-of-way, easements, etc. call the Planning Department at 378-4223. |
| | Easements |
| | For information pertaining to the location of utility easements, aviation clear zone easements, drainage easements, and other City-owned easements, and the restrictions involved call the Planning Department at 378-4223. |
| | Enterprise Zone |
| | The City of Amarillo Enterprise Zone Program is designed to attract new industry and to encourage the expansion of existing businesses in Amarillo. For information on program benefits, major components, financial incentives, and steps to obtain designation as an enterprise project call the Planning Department at 378-3020. |
| | Extraterritorial Jurisdiction (ETJ) |
| | Amarillo subdivision regulations are extended into the unincorporated area within a five-mile radius of the City limits. For information regarding Amarillo's ETJ call the Planning Department at 378-3020. |
| | Historic Preservation |
| | For information regarding Historic Landmarks and Historic Districts in Amarillo call the Planning Department at 378-4223. |
| | Home Occupation |
| | For zoning information, regulating home occupations, or businesses call the Planning Department at 378-4223. |
| | Occupation |
| | For City-wide land use information call the Planning Department at 378-3020. |
| | Landscaping Regulations |
| | For requirements on landscaping multi-family and nonresidential land uses call the Planning Department at 378-4223. |
| | Legal Description of Land |
| | To obtain a legal description of a platted lot call the Planning Department at 378-6287. |
| | License and Hold Harmless Agreements |
| | To encumber public right-of-way with a private use, structure, or utility line, a license and hold harmless agreement must be obtained from the City. For information on existing or proposed license agreements call the Planning Department at 378-3020. |
| | Lot Size |
| | To obtain the dimensions of a separately platted lot or tract of land call the Planning Department at 378-6287. |
| | Maps |
| | To obtain a variety of maps such as census tract maps, zoning maps, 1" = 400' scale base maps, airport zoning maps, street maps, extraterritorial jurisdiction (ETJ) maps, enterprise zone maps, and subdivision plat maps, or to view land use maps call the Planning Department at 378-6287. |
| | Population Estimates/Projections |
| | To obtain information on current population estimates or future population projections for Potter and Randall Counties and the City of Amarillo call the Planning Department at 378-3020. |
| | School Districts |
| | For information regarding elementary, middle, or high school district boundaries, call the Planning Department at 378-6287, or the independent school district in question. |
| | Sheriff's Sale Properties |
| | For information regarding available properties acquired by Potter or Randall Counties due to nonpayment of property taxes, call the Potter County Tax Assessor at 342-2600, or Randall County Tax Assessor at 468-5654. |
| | Sign Ordinance |
| | For zoning regulations regarding the location, size, and height of signs call the Planning Department at 378-4223. |
| | Street Location |
| | To obtain information about existing street locations call the Planning Department at 378-6287. |
| | Zoning Regulations |
| | If you need information on the zoning classification of property, what restrictions may apply to it such as the uses, height, area, and setbacks permitted, required off-street parking, or information on the process to rezone property call the Planning Department at 378-4223. |
| | Subdivision Regulations |
| | When land is divided into two or more tracts for purpose of sale, transfer of ownership, or in creating a building site, the land must be subdivided (platted). For regulations regarding subdivision of land call the Planning Department at 378-4223. |
| | Vacating Land |
| | If public rights-of-way such as streets, alleys, or easements are no longer needed for public purposes, the property may be reverted to private use. The process and regulations for "vacating" the right-of-way may be obtained by calling the Planning Department at 378-4223. |
| | Variance |
| | Contact Building Safety for most variances at 378-3045 and Public Works Division, Engineering Department for sidewalks, curb and gutter, paving waivers and flood elevations at 378-4227. |
| | Zoning Complaints |
| | To report a zoning violation call the Building Safety Department at 378-4237. |
| Code Enforcement |
| | Service and Information |
| | Abandoned Vehicles |
| | For information call 378-3006. |
| | Address Assignment |
| | To have an address assigned to a specific property call the Building Safety Department at 378-3041. |
| | Asbestos |
| | For information call the Texas Department of Health Canyon office at 655-7151or call 1-800-572-5548. |
| | Board |
| | See "Construction Advisory and Appeals Boards." |
| | Building Inspections |
| | To request an inspection call our automated system at 342-1555. |
| | Building Permits |
| | For information concerning Building Permits call the Building Safety Department at 378-3041. |
| | Building Plan Review |
| | For residential review call 378-6271; for commercial review call 378-6261. |
| | Building Records |
| | For information call the Building Safety Department at 378-3041. |
| | Building Standards |
| | The City of Amarillo has amended and adopted the Uniform Building, Plumbing, and Mechanical Codes and National Electrical Code. For current editions or amendments call the Building Safety Department at 378-3041. |
| | Business Licenses |
| | For information concerning Dance Hall, Mobile Home Park, Travel Trailer Park, and Transient Business licenses call the Building Safety Department at 378-3041. |
| | Certificate of Occupancy |
| | A Certificate of Occupancy (C.O.) is required prior to the occupancy of a structure. For more information call the Building Safety Department at 378-3041. |
| | Child Care Building Standards |
| | For more information call the Building Safety Department at 378-3041. |
| | Concrete Inspections |
| | To request an inspection call our automated system at 342-1555. |
| | Concrete Work |
| | For concrete driveway permits call Traffic Engineering at 378-4218; for information on driveway and sidewalk standards contact the Engineering Department at 378-4227; for information or permits on all other concrete work including foundations call the Building Safety Department at 378-3041. |
| | Condemnation, Substandard Structures |
| | For information call 378-6259. |
| | Construction Advisory and Appeals Board |
| | To serve on this board, or to receive a copy of a board's membership contact the City Secretary at 378-3013. For all other information concerning this board's meeting times, to appear before the board, or copies of minutes call the Building Safety Department at 378-3041. |
| | Heating, Ventilation, and Air Conditioning Standards |
| | For information concerning HVAC standards call 378-6270. |
| | Inspections |
| | For Building, Plumbing, Electrical, or HVAC inspections call our automated system at 342-1555 |
| | Construction Projects |
| | For information concerning recent construction projects in the City limits call 378-3041. |
| | Contractor Licenses |
| | Licenses are required for persons performing construction related work within the City limits. For information concerning Electrical, Plumbing, HVAC, Roofing, Sign, Moving, Swimming Pool, Landscaping and Remodeling licenses call the Building Safety Department at 378-3041. |
| | Driveway Construction/Replacement Standards |
| | For information call Traffic Engineering at 378-4218 or the Engineering Department at 378-4227. For inspections call our automated system at 342-1555. |
| | Electrical Inspections |
| | To request an inspection call our automated system at 342-1555. |
| | Electrical Standards |
| | For information concerning electrical standards call 378-6257. |
| | Junk Removal |
| | See "Litter, Junk, Trash and Debris Removal." |
| | Junked Vehicles |
| | For information call 378-3006. |
| | Liquor License |
| | To sell liquor in Amarillo, a business is required to have a state license and a City permit. For information on a state license call the Texas Alcoholic Beverage Commission at 353-9319. For information on a City permit call the City of Amarillo Accounting Department at 378-6202. |
| | Litter, Junk, Trash and Debris Removal |
| | For information on, or to report a complaint for the presence of litter, junk, trash and debris located on private property call 378-4237. |
| | Manufactured Housing |
| | For information concerning the standards, and what qualifies as manufactured housing, contact the Texas Department of Licensing and Regulation at (512) 463-6599. |
| | Mobile Home Installations |
| | All mobile homes located or to be located in the City limits must be permitted and installed to City standards. For information call 378-3041; for an inspection call our automated system at 342-1555. |
| | Parking Lot Permits |
| | For information call 378-3041. For an inspection call our automated system at 342-1555. |
| | Plumbing Inspections |
| | To request an inspection call our automated system at 342-1555. |
| | Plumbing Standards |
| | For information concerning plumbing standards call 378-6260. |
| | Sign Ordinance |
| | For a permit to erect a sign, information on construction standards, or to request an inspection call the Building Safety Department at 378-6261. For zoning information concerning the sign standards call the Planning Department at 378-4223. |
| | Vacant, Open Building |
| | For information on, or to report a vacant unsecured building call 378-6259. |
| | Variances |
| | Requests for variances for building related ordinances and zoning are administered through the Building Safety Department. For information call 378-3041. Waivers in platting requirements in the subdivision ordinance and flood elevation adjustments are administered through the Engineering Department. Call 378-9334 for information. |
| | Weed Removal |
| | For information on, or to report a weed nuisance call 378-4237. |
| | Zoning Board of Adjustment |
| | Zoning Ordinance standards appeals. For more information call 378-3045. |
| | Zoning Violations |
| | To report a zoning violation call the Building Safety Department at 378-4237. |
| Animal Control |
| | Service and Information |
| | Adoption of Animals |
| | Animals are adopted from the shelter through the Humane Society. For information on adoptions please call the Amarillo Panhandle Humane Society at 373-1716. |
| | Animal Abuse |
| | The Animal Control Department investigates violations of animal welfare and cruelty laws. For information, or to report an incidence of animal abuse, call the Animal Control Department. |
| | Animal Bites |
| | For information on, or to report an animal bite, call 378-3092. After hours (6 p.m. - 8 a.m.) call the Police Department at 378-3038. |
| | Animal Vaccination |
| | For information on ordinances covering vaccinations or the annual vaccination drive contact the Animal Control Department. |
| | Animal Welfare Education |
| | The Animal Control Department presents a number of educational programs each year. Call 378-3092 for information. |
| | Barking Complaints |
| | The Animal Control Department investigates barking or loud animal complaints that occur in the City limits. |
| | Citations |
| | For information on citations issued by the Animal Control Department call 378-6236. |
| | Impoundment |
| | The Animal Control Department impounds loose or unconfined animals. |
| | Leash Law |
| | City Ordinances require that an animal be restrained and confined on the premises by a fence, rope, leash, or chain. For information call 378-3092. |
| | Rabies |
| | The Animal Control Department investigates cases of rabies and bites from animals thought to have rabies. |
| | Sick and Injured Animals |
| | The Animal Control Department picks up dead and injured animals. For information call 378-3092. |
| Community Development |
| | Service and Information |
| | Community Development Block Grant |
| | Information regarding grants which may be available to non-profit agencies for projects that benefit low and moderate income neighborhoods is available from the Community Development office. Call 378-3023 for more information. Funding for projects is considered in May and June of each year. |
| | Emergency Shelter Grants |
| | Information regarding grants which may be available to non-profit agencies for projects which improve the lives and safety of the homeless is available from the Community Development office. Call 378-3023 for more information. Funding is available in October of each year. |
| | Fair Housing Complaints |
| | Complaints by tenants or home buyers alleging violations of the local fair housing ordinance may be filed with the Municipal Court Prosecutor's office in Municipal Court. For more information call 378-3082. Complaints may also be filed directly with the U.S. Department of Housing and Urban Development, Fort Worth, Texas, 76013, or by calling Toll Free 1-800-424-8590. More information is available by calling 378-4203. |
| | Fair Housing Information |
| | Information regarding your rights as a home buyer or renter under the Fair Housing Act is available from the Community Development office by calling 378-4203. |
| | Home Buyers Assistance Program |
| | This program helps low to moderate income families who qualify for a mortgage loan from a participating lender. The City funding can pay up to 75% of the down payment and closing costs incurred for the purchase of a single family home. The maximum grant amount is $5,000. Interested home buyers must apply to local mortgage lenders and must complete home buyer education seminars. Homes to be purchased must be inside the City limits of Amarillo and meet HUDs Housing Quality Standards. For lower income households, a new $15,000 grant is available to lower the amount of a mortgage. For more information call 378-9319. |
| | Homeless |
| | See "Transitional Housing Program," or "Homeless Assistance." |
| | Homeless Assistance |
| | Information regarding shelters, travelers assistance, and emergency food and clothing is available from the United Way Help Line at 373-2662 or by dialing 2-1-1. The Information and Referral office is located at 200 S. Tyler. |
| | Housing, Emergency Repair Grants |
| | Grants to repair hazardous or life threatening housing conditions are available to very low income homeowners living inside the City limits. The maximum grant available is $3,500. Emergency repairs include replacement of water, sewer or gas lines, interior plumbing problems, water heaters, open flame gas heaters, roofs, etc. Renovations to make homes more accessible to persons with disabilities are eligible. Homeowners must apply in the Community Development office, Room 104, City Hall. Homeowners must bring a copy of the deed to their property and proof of income. Generally repairs can be made within ten days. Call 378-6285 for more information. |
| | Housing, Rehabilitation Grants |
| | One time grants to rehabilitate homes are available to very low income homeowners living inside the City limits. The amount of the grant is limited by the value of the home after rehabilitation. Homeowners must apply in the Community Development office, Room 104, City Hall. Homeowners must bring a copy of their warranty deed, proof of income and cannot owe back taxes. Applicants will be placed on a waiting list. Call 378-6285 for more information. |
| | Information and Referral |
| | A community resource directory and referral assistance for emergency assistance, rent, food, utilities, etc., is available from the United Way Help Line at 373-2662 or by dialing 211. |
| | Rental Assistance (HUD) Programs |
| | Assistance is available to help pay portions of rent for qualified lower income families, elderly, and disabled persons. Income and family circumstances are verified. Monthly rent payments are made directly to the landlord. Rental assistance is available for as long as a tenant is eligible. There is a one-year waiting list for persons applying for rental assistance. Applications are taken on the 1st Tuesday of each month from 8:00 a.m. to 4:00 p.m. in Room 104, City Hall. For more information call 378-3098. |
| | Rental Rehabilitation Program |
| | This program helps investors in rehabilitating sub-standard rental units. The owner must make all of the units available to low income families for a 5 to 10 year affordability period. Property owners may receive a no interest, deferred payment loan for up to 50% of the eligible project costs. The property owner must obtain the balance of funding for the project from personal funds or private lenders. |
| | Street Paving |
| | Information about paving of residential streets under the Community Development Block Grant Program is available by calling 378-3005. |
| | Tyler Street Resource Center |
| | Located at 200 S. Tyler, the Resource Center houses nine local agencies creating easy access to community resources for those in need. Services for the homeless include: a maildrop; shower and laundry facilities; a day shelter; primary medical and dental care; mental health screening; and a telephone bank. Services for low income families include: food, clothing and furniture assistance; youth and family counseling; adult eye care; maternity, adoption, and foster care services; employment assistance; information and referral. The Center is open Monday through Friday from 8:00 a.m. to 5:00 p.m. The day room for the homeless is open Saturday and Sunday from 1:00 to 5:00 p.m. For more information call 373-2662. |
| | Weatherization Program |
| | Free weatherization of homes owned by lower income families is available from the Panhandle Community Services Agency. Preference is given to elderly and disabled households. Call 372-2531 for more information. |
| Environmental Health |
| | Service and Information |
| | Child Care Environment |
| | To obtain a Texas Department of Human Services environmental health inspection or investigation of sanitary facilities contact Environmental Health at 378-9472. |
| | Food Establishment Permits |
| | For required permits for businesses that package, prepare, store, or serve food contact Environmental Health at 378-9472. |
| | Food Inspections |
| | For routine inspection of food establishments or to register a complaint regarding sanitary conditions at a food establishment contact Environmental Health at 378-9472. |
| | Food Borne Illness |
| | To report a case of food poisoning contracted through an eating establishment contact Environmental Health at 378-9472. |
| | Mosquito Control Program |
| | To inquire as to control methods available or to report excessive infestations of mosquitoes contact Environmental Health at 378-9472. |
| | Nuisance Control |
| | To report conditions that are possible mediums of disease transmission to the community contact Environmental Health at 378-9472. |
| | Onsite Sewage System (Septic System) |
| | Design information and assistance; permits for installation; certification of installers; inspections of installations. Contact Environmental Health at 378-9474 for more information. |
| | Swimming Pools |
| | To report conditions in public swimming pools that may contribute to adverse health affects contact Environmental Health at 378-9472. |
| | Water Supply Testing, Private |
| | For collection of samples for testing by the Water Bacteriology Laboratory contact Environmental Health at 378-9472. |
| Public Health |
| | Service and Information |
| | Communicable Disease Control |
| | Education and investigative services are provided for various communicable diseases such as HIV, Sexually Transmitted Diseases, Tuberculosis, and others. For more information and to request assistance call the Communicable Disease Coordinator at 378-6327. |
| | Community Health Assessment |
| | The Department has performed a community wide assessment of important public health problems and concerns. This assessment measures the size and seriousness of these health problems and identifies effective intervention methods to be taken to address the problem needs. For more information on this assessment contact the Director of Public Health at 378-6300. |
| | Health Planning |
| | Planning and policy development is continuously undertaken to promote Public Health awareness and programs and respond to health problems and needs. For more information contact the Director of Public Health at 378-6230. |
| | HIV Prevention and Education |
| | HIV/AIDS counseling, education and testing services, in which confidentiality is insured, is provided by the Department. For more information or to request assistance contact the HIV Coordinator at 378-6331. |
| | J O Wyatt Community Health Center |
| | The health center operated by the Northwest Texas Healthcare System is located at 1411 Amarillo Boulevard East. Health services and programs provided to the community include outpatient medical visits, immunizations, prenatal services, pharmacy services, etc. For more information on services and programs provided call 351-7200. |
| | Public Health Education |
| | The Department offers numerous educational programs and services to promote effective and important Public Health issues and needs. For more information or to request assistance call 378-6300. |
| | Refugee Screening and Services |
| | Clinical health assessments, education and counseling are available to immigrants new to the community. For more information on these services and programs available call 378-6339. |
| | Sexually Transmitted Disease Clinics |
| | Regularly scheduled clinics and confidential testing, along with counseling, investigative and educational programs are offered by the Department. For more information or to request assistance call the Sexually Transmitted Disease Coordinator at 378-6300. |
| | Tuberculosis Control |
| | Clinical assessments, testing, investigation and educational programs related to Tuberculosis are offered by the Department. For more information or to request assistance call the Tuberculosis Control Coordinator at 378-6341. |
| Amarillo City Transit |
| | Service and Information |
| | Bus Operating Hours |
| | Amarillo City Transit operates Monday through Saturday from 6:15 a.m. until 6:45 p.m. (Some routes depart on the last trip at 5:00 p.m.) |
| | Bus Routes |
| | Bus routes run from the downtown transfer point to most major shopping centers and the Medical Center. Buses run every half hour from 6:15 a.m. to 6:45 p.m. |
| | Bus Schedules |
| | Bus schedules may be obtained from the Transit office or will be mailed upon request. |
| | Accessibility for Persons with Disabilities |
| | The Advisory Commission for People with Disabilities considers matters related to improving accessibility for persons with disabilities and issues covered by the Americans with Disabilities Act. The Advisory Commission for People with Disabilities meets the first Thursday of each month at noon on an as needed basis in the Commission Chambers at City Hall. The public is welcome to attend the meetings. For more information please call 378-6842 or TDD 378-4229. |
| | Holidays |
| | The Transit System does not operate buses or the Special Transportation Service on Sundays or the following holidays: New Years Day, Martin Luther King Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day After Thanksgiving and Christmas Day. |
| | Spec-Trans |
| | This is a specialized transportation service operating within the City limits available to certified mobility impaired persons who are unable to utilize an accessible fixed route bus. There is no restriction for trip purposes. Hours of operation are 6:15 a.m. until 6:45 p.m. The service operates Monday through Saturday. The telephone number for reservations is 378-3095. TDD users may call 372-6234 to schedule service. |
| Women, Infants, and Children Program (WIC) |
| | Service and Information |
| | Breastfeeding Education |
| | Breastfeeding information, education, and support is available to pregnant women and breastfeeding women enrolled in the WIC Program, as well as those in the general public requesting such. |
| | Client Services/Program Enrollment |
| | Enrollment in the WIC Program is based on categorical financial, residency, and medical/nutrition factors. Client service representatives are located at the WIC Administration Building to answer any questions about program availability and to process client enrollment applications. |
| | Farmers Market |
| | The WIC Program works closely with the Texas Department of Agriculture to provide clients with educational training and vouchers for fruits and vegetables sold at the Amarillo certified Farmers Market open each summer during the growing season. |
| | Food Vouchers |
| | The WIC Program issues food vouchers to qualified clients which allow for the purchase of nutritious foods at local Amarillo grocery stores. |
| | Immunizations |
| | The WIC Program screens clients and their siblings for compliance with recommended childhood immunization schedules and refers them to private health care providers. |
| Public and Staff Services |
| Finance |
| General Government |
| Information Services |
| Risk Management |
